At the beginning of the pandemic, the Governor issued an order which prohibited the District from shutting off water service for non-payment. Beginning with the March 25, 2020 billing cycle, the District discontinued water meter shutoffs and charging 10% late fees and 1% interest on delinquent accounts. At the December 16, 2021 Board Meeting, the Directors voted to begin charging late fees on all accounts that are delinquent as of the January 25, 2021 billing cycle, and interest on the balance of past due accounts.
An account holder can enter into a pay agreement for their delinquent amount by calling the District office at 916-354-3700. By entering into an agreement, the account holder can pay their outstanding balance within 12 months, interest free. If the District and customer enters into a pay agreement, the customer shall remain current on all new charges as they are billed in each subsequent billing period.
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Website Accessibility Policy
Rancho Murieta Community Services District is fully committed to providing accessible facilities, elements and
channels of communication to all members of the public. As part of this commitment, Rancho Murieta Community Services District
has a policy of providing an accessible website compatible with the Web Content Accessibility Guidelines (WCAG 2.1) and
commercial screen reading software. All features of the website are coded to allow individuals with vision and
other impairments to understand and use the website to the same degree as someone without disabilities. We welcome
feedback and can often resolve issues in a timely manner if they arise.
If you need any special assistance or accommodations:
Rancho Murieta Community Services District has designated a compliance officer for website disability-related accommodations.
The compliance officer has received training in website accessibility and updates the site in accordance with those best
practices. Contact our accessibility officer to report an issue.
Compliance Procedures and Reports
In addition to testing with users with a wide range of disabilities and coding our website to WCAG standards,
Rancho Murieta Community Services District regularly scans its website to ensure ongoing compliance, and makes timely
changes to any inaccessible changes, if any are found.
Linked Documents and Third Parties
Please note that this site may link out to third-party websites, such as state or federal agencies, that do
not have accessible content. This site may also include documents provided by third parties included in our
agenda packets, for example. While we cannot control the accessibility of content provided by third parties,
we are happy to assist any member of the public with reading and accessing content on our site.