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Security News and Updates

We had a huge success with the Fastpass program on July 4th. Thank you to the residents that used this new system. Because of the new system, CSD Security Staff were able to keep the car lines moving and did not have any traffic backups that extended onto Jackson Hwy!

I want to remind everyone that the Fastpass system is a full-time system and is able to be used all year. Please use it. The check-in process for your guests is a couple of seconds versus 30-45 seconds the regular way. We encourage all residents to use this new system all the time for their guests, and especially during major holidays when Rancho Murieta experiences more gate traffic than normal.

A reminder though, this system is only at the North Gate for Northside residents. It is not available on the South at this time.  Please sign up for an account on www.gateaccess.net, either the desktop or mobile version. From there you will be able to send your guests the Fastpass. 

Thank you again to those that helped make the July 4th holiday traffic situation acceptable and without excessive delays. 

Jeff Werblun
Rancho Murieta CSD Security Chief

REGISTER GUESTS USING FASTPASS TECHNOLOGY

Rancho Murieta Community Services District's Security Department has introduced a new FastPass program for faster guest check-in at the North Gate.

Residents are required under the Rancho Murieta Association (RMA) CC&Rs to pre-register all guests with the gates. long car lines and backups occur in the visitor lanes due to residents not pre-registering their guests. This is especially crucial for holidays when we have more guests entering the community than usual.

The FastPass system will email or text your guest a FastPass, which is an electronic QR code pass. The Gate Officer will scan the QR code, which will then automatically log in the guest. The FastPass will work for permanent guests also.

To use this new system, residents must have an account on www.gateaccess.net. If you do not have an account, please set one up, it only takes a couple of minutes. Click here for more information on the Gate Access program.

Residents may log into their account and enter the guest’s name or select the guest’s name. There will now be a tab (right side of the guest's name) for the resident to click on to elect to send the FastPass. The resident will enter the email address or phone number to send the pass. That's it, simple and fast.  

Below are the directions on how to use the FastPass system. FastPass is only valid for 24 hour and can only be used for one (1) entry. If your guest is staying for multiple days, make sure your account is noted with this information. The guest can check in at the visitor window each day if need be.

FastPass Directions

PET MICRO-CHIP SCANNER

The District has been exploring options to make the Pet Micro-Chip scanner reader more accessible to residents. The scanner has been available at the South Gate if a resident brought the animal to the South Gate. We realize that for various reasons a resident may not be able to bring an animal to the South Gate to use the scanner.

Effective April 29, 2019, residents can bring the animal to the South Gate to use the scanner or the resident can elect to check out the scanner, take it with them and return the scanner back to the South Gate when they are done using it. We believe this will make the scanner more accessible to the community. The resident can go to the South Gate and request to check it out. The resident will have to sign an agreement form and will have to return the scanner as soon as they are done with it, no later than 60 minutes after they leave the South Gate. This will ensure the scanner is returned and available for others to use.

District staff will not deliver to or pick up the scanner from a resident; this is the honor system at work. Residents will have more access to the scanner, but they need to be responsible for it and return it when done. We only have one scanner so cooperation from the residents will help ensure availability for its use.

A FRIENDLY REMINDER ABOUT STOP SIGNS

Drivers, in a vehicle or golf cart, and bicycle riders, are required to come to a full and complete stop at the limit line when coming up to a stop sign. The driver must stop and wait until it is safe to proceed before driving on. Many times, drivers will slow and then drive on without coming to a full and complete stop. Even though the driver will feel the car stop and think they stopped, they actually have not. The term “California Stop” is just this, slowing down and rolling over the limit line and then proceeding on. In very simple terms, if the tires on the car are rolling, however slow, then the vehicle has not stopped. There is no time limit on how long a driver must be stopped for to constitute stopping but a full stop is required. Also, if you stop well behind the limit line, such as you are behind another car or just stopped far back, you must drive forward and stop again at the limit line. If you drive over the limit line without stopping at it first, then technically that is a violation.  Please Drive Safe!

ANIMAL CALLS IN RANCHO MURIETA 

Contact Sacramento County Animal Control Services at 916-875-4311 or 311 or report on-line at www.311.saccounty.net.

Effective immediately, the District is suspending the practice of the Security Department responding to certain animal calls, such as: loose or capture dogs, taking custody of any animal, relocating or dealing with snakes, bats, or any other type of domestic or non-domestic animals.

DOMESTIC ANIMALS

Security can assist if a dog is found by calling the owner with information we may have on file but we will not take custody of the dog or "babysit" it at either gate. The citizen holding onto the dog will be instructed to call Animal Control.

NON-DOMESTIC ANIMALS

Security will respond to an animal call if there is a threat to public safety such as an aggressive loose dog threatening or attacking people, animals in the roadway creating a hazard, or a bobcat sighting.

Response to aggressive or threatening animals will consist of our observing the animal and reporting it to Animal Control or the Department of Fish and Game.

For more information on Sacramento County Animal Control policy, go to Sacramento County Animal Care and Regulation website.

UPDATE YOUR GUEST LIST

The District has put into place  a way for residents to access and manage their own visitor lists without having to call the gates. One can now manage/register their visitors from anywhere they can connect to the internet. This will make it easier, more cost effective, and less time consuming for both Security Gate Officers and residents.

Another feature of this new system upgrade is that it can also be accessed via any Smartphone or WI-FI device. This makes it very convenient for those who are out of town or on the job. 

Residents can also assist the District in keeping their rates down, by personally updating their information online. Please review your email address, emergency contacts, telephone numbers, pet information and vehicle list etc… All of this can be accomplished in just a few minutes using the new gateaccess.net feature, and will save the District, and you, a substantial amount of money, as the system has not been updated in many years. Unfortunately, you will not be able to change your vehicle information online, so we ask that you review your vehicle list and let the District know of any vehicles no longer in your possession.

System security and privacy are paramount concerns so only those with valid PIN access will be able to use the new system.

Go directly to www.gateaccess.net in your web browser. This is our vendor’s direct access page.

Community Access Code is RMCA.

User Name: Your Phone Number (10 digits, no spaces, slashes, or hyphens)

Password: Your Pin Number.  (the same one you now use to call guests in to gate)

REWARD PROGRAM - WeTip

The Rancho Murieta Community Services District, through our insurance company Golden State Risk Management Authority (GSRMA), has joined WeTip, an anonymous crime reporting program. The rewards are funded by GSRMA and distributed by WeTip.

The WeTip program facilitates anonymous tips for crimes such as graffiti, vandalism and theft that have occurred in the District. These anonymous tips are reported to WeTip through an 800 phone number or the WeTip web site.

To contact WeTip, call 1-800-78-CRIME FREE (1-800-782-74631) or go to their web site at www.wetip.com.

CALL IN YOUR GUESTS 

It is important that you notify the District Gate Officers if you expect service personnel or guests at your home in order to avoid delays and traffic congestion. North Gate: 916-354-3742. South Gate: 916-354-3743. All telephone calls are recorded for training and verification purposes.

NEED A NEW BAR CODE

Have you traded cars or purchases a new automobile? Do not forget to get a new bar code (be sure to remove your old bar code). You will need to stop by the Rancho Murieta Association (RMA) office with information on the new vehicle, complete the required form and then take it to the South Gate and a new bar code will be affixed in the appropriate place on your vehicle. RMA's office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. The South Gate is available any time.